Event Ticket - Terms and Conditions

 

1.1 These Terms and Conditions are the “Terms and Conditions” referred to in the Ticket(s) issued to the ticket holder (“you”) by Back2School (“we” or “us”) for the admission to the performance of the Event at the Venue.

 

1.2 By accepting possession or by using any Ticket or by entering the Event, you agree to all Terms and Conditions and is legally bound to comply with these Terms and Conditions. We reserve the right, at our discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time.

 

1.3 By accepting possession or by using any Ticket or by entering the Event, you notice and agree the is Event open only to:

1. Full-time students who present a valid student ID card at entry; or

2. Individuals aged 25 years or younger (proof of age may be required, such as a government-issued ID or passport).

We reserve the right to refuse entry or eject any attendee who fails to provide valid proof of eligibility. No refunds will be issued for tickets purchased by ineligible persons.

 

1.4 You understand that the Event shall be presented in accordance with applicable venue policies, public health, safety and security policies, including local public health and safety policies and guidelines, as of the date of such Event and which may change at any time as determined by government authorities, the venue operator, artists and/or the Event producer; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, and other protective measures. If you do not comply with any laws, Event and venue terms, conditions or rules, then we, the Event producer or venue operator may refuse admission or require you to leave the Event and you will not be entitled to a refund.

1.5 For the purpose of these Terms and Conditions,

 

(a) ‘Event’ means an entertainment event including, without limitation, a concert, exhibition,  tour, theatrical and/or music event to be held at the Venue.

 

(b) ‘Venue’ means any facilities or locations of any nature where the Event is being held.

 

(c) ‘Working Day’ means Monday to Friday, excluding any Public Holidays.

 

1.6 Full descriptions and details of the Event and Venue are available on https://understan.io/. Tickets for the Event are electronic only and will be available exclusively via the ticket holder’s account on https://www.stanlyapp.com/. To access or display your ticket(s), you must log in to the platform using the same account used at the time of purchase.

 

1.7 Your purchase of Ticket(s) is subject to these Terms and Conditions, and other terms, conditions and regulations of us, the Event producer or the Venue. All such terms and conditions are printed or referred to in the Ticket(s) and on https://understan.io/, which together with the full descriptions and details as mentioned constitute the entire Contract between you and us for the purchase of the Tickets and supersede any previous terms and conditions, agreement or arrangement between us. You have not entered into the Contract in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently) made by us other than as expressly set out in the Contract.

 

2. Purchase of Tickets

 

2.1 Subject to payment card verification and security checks, your Tickets are valid as soon as we have processed your payment and will expire immediately after the performance of the Event for which you purchased Tickets. Tickets will be cancelled if your payment has not passed the verification processes.

 

2.2 All Tickets are sold subject to availability and to these Terms and Conditions. You must read these Terms and Conditions carefully and raise with us any queries relating to them prior to purchase, as purchase of Ticket(s) constitutes your agreement of these Terms and Conditions. A valid Ticket must be produced to get into an Event. You must notify us of any access requirements at the time of booking. Removing any part of, altering or defacing the Ticket may invalidate your Ticket.

 

 

2.3 It is your responsibility to check your Ticket(s) as mistakes cannot always be rectified after purchase. You must check your Ticket(s) on receipt carefully and contact us immediately if there is a mistake.

 

2.4 Ticket(s) may be restricted to a maximum number or sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum / maximum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the Ticket(s). It is your responsibility to ensure that you read all notifications displayed on our website. We reserve the right to cancel Ticket(s) purchased in excess of the maximum number, without prior notice unless the purchase of Ticket(s) in excess was due to our error, in which case we will notify you prior to cancelling your Ticket(s).

 

2.5 We will not be responsible for any Ticket that is lost, stolen or destroyed. We only accept responsibility for Tickets bought from our own managed sales points.

 

2.6 It is not always possible to issue duplicate Ticket(s). Duplicates may therefore be issued at our discretion (If printed Tickets are available to the Event).

 

2.7 You agree not to obtain or attempt to obtain any Ticket(s) through unauthorised use of any robot, website or other automated device or any other illegal or unauthorised activity. We reserve the right to cancel any Ticket which we reasonably suspect to have been made in breach of these Terms and Conditions without any notice to you. Any and all Ticket(s) purchased as part of such transaction will be void.

 

3. Price and Payment

 

3.1 The price of the Ticket shall be the price set at the time we accept your purchase order and/or printed on the Ticket, but exclusive of any delivery fee.

 

3.2 No purchase order will be accepted until we have received full payment in cleared funds. We reserve the right to cancel any booking which we reasonably suspect to have been made fraudulently.

 

3.3 All concessions and discounts are subject to availability, they may be restricted to certain price levels and performances and can be withdrawn by us without notice.

 

3.4 Only one concession or discount is available per Ticket.

 

3.5 Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required.

 

3.6 If the amount you pay for a Ticket is incorrect regardless of whether because of an error in a price posted on the Venue or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or pre-sale date or you are able to order a Ticket that was not supposed to have been released for sale, then we will have the right to cancel that Ticket (or the purchase order for that Ticket) and refund to you the amount that we received. This will apply regardless of whether because of human error or a transactional malfunction of our website or our other operated system.

 

4. Delivery

 

4.1 Your Ticket(s) will be delivered as an e-ticket and available exclusively via the your account on https://www.stanlyapp.com/.. Unauthorised duplication of your e-ticket may prevent your admittance to the Event. We are not responsible for any inconvenience caused by unauthorised duplication. If unauthorised duplicates appear, we reserve the right to refuse entry to all Ticket holders and may credit the original purchaser the face value, which will constitute a full refund. A hard copy duplicate Ticket issued by us, will render the original e-ticket null and void.

 

5. Changes to Event

5.1 We reserve the right to make alterations to the published Event programme where reasonably necessary. Event artists and set times are subject to change without notice.

 

5.2 We reserve the right to provide alternative seat(s) at the Event to those specified on the Ticket(s) if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket(s).

 

6. Cancelled/Re-scheduled Events

 

6.1 It is your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, we will use our reasonable endeavours to notify you using the details you provided us with at the time of ordering. We do not guarantee that you will be informed of such cancellation or re-scheduling before the Date of the Event.

 

6.2 It is your responsibility to inform us of any change to your contact address, telephone number or email address you provided us with at the time of ordering.

 

7. Refund/Exchanges

 

7.1 Except where we offer an applicable Ticket exchange facility, Ticket(s) cannot be exchanged, cancelled or refunded after purchase unless the performance is cancelled (subject to Clause 6).

 

7.2 Where an Event is cancelled (subject to Clause 6 and this Clause) by us, Event producer or the Venue manager, where an Event is cancelled due to circumstances beyond our control, you will be entitled to claim a refund from us in accordance with this Clause.

 

7.3 Tickets are sold on a non-refundable basis, including but not limited to:

• Changes to the Event’s programme, lineup, schedule, or performances;

• Partial cancellations (e.g., individual acts or segments);

• Rescheduling of the Event to a new date or time;

• Changes to the Venue or format of the Event.

The Organizer reserves the sole discretion to modify the Event as necessary, and no refunds, exchanges, or compensations will be provided except as required by applicable law.

 

 

7.4 In the event of adverse weather conditions, we will use our best endeavors to reschedule the Event, but no refunds will be issued unless required by law.

 

7.5 Where such a refund is sought due to cancellation of the Event, you must bring this to our attention as soon as possible upon becoming aware of such material change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for Ticket(s) equals the price received by us for such Ticket deducting any handling and administrative costs.

 

7.6 Refunds shall only be made to the original person in our records who purchased the Tickets and, when possible, be made using the same method in our records as was used to purchase the Tickets except.

 

8. Limitation of Liability

 

8.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by you are at your own risk. Unless otherwise stated in this Clause, our liability to you in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the Event) shall be limited to the Ticket price received by us.

 

8.2 Neither we, the Event producer, nor the Venue will be responsible for any loss, injury or damage to any person (including you) or property howsoever caused (including by us, Event producer and/or the Venue except if any such injury or death is caused by the negligence by us, Event producer and/or the Venue. To the extent permitted under applicable law, under no circumstances shall we, the Event producer or the Venue be liable under any tort, contract, strict liability or other legal or equitable principles for economic loss, business, goodwill, (whether direct or indirect), indirect, incidental, special, consequential or exemplary loss or punitive damages, each of which is excluded by your agreement regardless of whether such losses and/or damages were foreseeable or had been advised of the possibility of such damages. Notwithstanding anything in the Contract to the contrary, other than the refund obligations under Clause 7, our aggregate liability, including for claims, expenses, damages or indemnity obligations under or in connection with the Contract or the performance of the Event shall not exceed three times of the price of the Tickets received by us.

 

8.3 Nothing in these Terms and Conditions seeks to exclude or limit our or Event producer’s liability for death or personal injury caused by us or Event producer’s negligence, fraud or other type of liability which cannot by law be excluded or limited.

 

9. After-sales Care and Complaints

9.1 Should you have any queries or complaints relating to your Ticket purchase, please contact our ticketing team by email events@understan.io.

 

10. Resale of Tickets

10.1 You may not resell or transfer a Ticket if prohibited by law. Any resale or transfer (or attempted resale or transfer) of a Ticket in breach of the applicable law is a ground for seizure or cancellation of that Ticket.

 

11. Void Tickets

11.1 Any Ticket obtained in breach of these Terms and Conditions shall be void and all rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Ticket(s) are non-refundable.

 

12. Intellectual Property or Trademarks

12.1 Possession of a Ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket.

 

12.2 Any Ticket cannot be used for advertising, promotions or contests, unless formal written permission is given by us, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.

 

13. Conditions of Admission and Attendance

13.1 The Venue manager reserves the right to refuse your admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.

 

13.2 The Venue manager also reserves the right to request that you leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue manager may remove a Ticket holder who:

 

(a) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or

 

(b) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or

 

(c) in the reasonable opinion of the Venue is under the influence of drugs or has consumed an excessive amount of alcohol; or

 

(d) fails, when required, to produce proof of identity or age; or

 

(e) obstructs gangways, access-ways, exits, entrances or staircases, congregates in non-designated areas or seeks entry to stands or seats for which he/she does not hold a Ticket.

 

13.3 You must comply with instructions and directions given by Venue staff and stewards.

 

13.4 No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

 

13.5 No Children under 6 will be admitted to the Venue except where specifically stated at the time of booking. Children (ages 18 months to 15 years inclusive unless otherwise stated at the time of booking and on the ticket) shall require their own ticket which shall be at full ticket price if no child concessions are available at the time of booking. Babes in arms (children under 18 months unless otherwise stated at the time of booking and on the ticket) shall be admitted free of charge to those shows they may attend (children’s and family shows only) however children under the age of 18 months will not be admitted to any performance unless they are specifically aimed for them (i.e. children’s and family shows). Children must be supervised at all times and supervision of children shall be by not less than 1 adult per 10 children. The Venue manager reserves the right to ask parents / supervisors to remove children if, in the opinion of the Venue manager, they are causing a disturbance.

 

14. Restrictions and Prohibitions

14.1 The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recording equipment, recordings, tapes, films or similar items may be confiscated and destroyed or deleted. We, Event producer and Venue will not be liable for any loss, theft or damage to confiscated items.

 

14.2 By attending an Event, you acknowledge and agree that you may be photographed, filmed, and/or otherwise recorded by us or our authorized third parties. You grant us the right to use your image, likeness, actions and statements in any live or recorded audio, video, film, webcast, stream or other transmission, exhibition, or reproduction made of, or at, the Event in any medium or context for commercial or promotional purposes, without further authorization or otherwise.

 

14.3 Alcohol may only be consumed in public bars and other authorised areas. Smoking is not permitted unless within a designated smoking area (if any).

 

14.4 The following are not permitted within any Venue:

 

(a) animals (with the exception of assistance dogs);

 

(b) laser pens, fireworks, flares, smoke bombs;

 

(c) your own food and drink (unless permitted by the Venue);

 

(d) bottles, cans or glass containers (unless permitted by the Venue);

 

(e) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives); and

 

(f) illegal substances.

 

14.5 The Venue manager reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the Venue manager, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above.

 

14.6 Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed.

 

15. Health and Safety

 

15.1 You must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If you have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects.

 

16. Waiver

16.1 If we delay or fail to enforce any of these Terms and Conditions, it shall not mean that we have waived our right to do so.

 

17. Assignment

17.1 We shall be entitled to assign any of our rights and obligations under these Terms and Conditions.

 

17.2 We may delegate or sub-contract any or all of its obligations under the Contract to any of our service providers, provided that we remain responsible to you for the performance of our obligations under the Contract.

 

18. Severability

18.1 If it is found by a competent court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.

 

19. Events beyond Our Reasonable Control (Force Majeure)

19.1 For the purposes of these Terms and Conditions, ‘Force Majeure’ means any cause beyond our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. We will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.

 

20. Amendments

20.1 The written terms set out in the Contract cannot be varied or amended in any respect unless both you and us agree in writing.

 

21. No Partnership or Agency

21.1 Nothing in the Contract and no action taken by you or us under the Contract shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between you and us beyond the relationship created under the Contract.

 

23. Third Party Rights

23.1 Save as provided herein, any person who is not a party to the Contract shall not have any right or entitlement under any Contracts (Rights of Third Parties) Ordinance, Cap 623 or statutory provision to enforce or enjoy the benefit of any term or condition of the Contract and any such right or entitlement is hereby expressly excluded.

 

24. Dispute Resolution

24.1 Any complaints about seating or ability to view a production should be made promptly to the Venue manager either before or during the performance.

 

24.2 If any dispute arises out of the Contract or these Terms and Conditions, we will use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to both of us.

 

25. Governing Laws and Jurisdiction

25.1 The Contract shall be governed by and construed in all respects in accordance with the laws of Hong Kong and the parties agree to submit to the exclusive jurisdiction of the courts of Hong Kong.

 

26. Languages

26.1 In the event of any inconsistency between the Chinese and the English versions of these Terms and Conditions, the English version shall prevail.

 

Effective from 24 Jul 2025